All prices EXCLUDE GST.
Please contact our Customer Care team and we will correct the issue for you.
While we try our best to provide exceptional service, some factors like shipping and
handling are outside our control and can result in damage. It is the customers responsibility
to inspect goods within 48 hours of delivery. If your order arrives damaged, please contact us with your online order number and photo/video proof of any damage. Any damage claims after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.
If your product is faulty, please contact us with your order number and proof of fault i.e. photo and/or video.
You are not required to return any small homewares which have been deemed “faulty”. Photo/video proof is sufficient. For all small faulty homewares, we ask that you either keep or dispose of safely.
Larger furniture pieces or bulky items will be collected by our team or courier. We do not expect customers to cover shipping costs for faulty returns. If you are unsure if your product falls within our small or large homewares or furniture collections, please contact us for clarification.
We ask that you consider your purchase very carefully. Returns are accepted within 7 days of purchase date with receipt i.e order confirmation or order number. At Indigo Love, we offer exchange or store credit only. We do not accept returns for refund.
Please note, we do not accept returns for sale items. We do not offer exchanges, credit or refunds for sale items.
Your order will only be refunded if the product(s) are deemed "faulty". Please contact us regarding faulty products.
It is up to you to return your order to us in new condition, complete with tags in original packaging. Enclosed with your return, please include a copy of your invoice plus your contact details, including, name, order number, product name, reason for return. Once we have
received and inspected the goods, we will email you acknowledging receipt and organise an exchange or credit via email.
Return Address:
Indigo Love Head Office
28 Tom Thumb Avenue
SOUTH NOWRA
NSW 2540
Australia
Return shipping costs, customs charges, government taxes and duties for domestic orders are not
covered. If you are returning goods, we recommend purchasing a tracked service. Once we
have received and inspected the goods, we will email you acknowledging receipt and
organise an exchange or store credit.
We will ship any out-of-stock items you may have ordered as soon as they are back in stock.
The “stock status” date indicated online at your time of purchase should be used as a guide only
and may be subject to change. In the event of an extended delay or in the rare case, your order
is out of stock, our Customer Care team will contact you and offer a refund, exchange or credit
to purchase an alternative.
Many businesses are experiencing supply chain challenges as a result of the current Global Shipping Crisis. This is creating more variability around order delivery dates of our pre-ordered items. Unfortunately some matters are out of our hands, but please know we work very closely with our valued network of suppliers monitoring shipments to ensure we can best expedite delivery to our clients. With this said, the arrival date of pre-order items at the time you place your order may be subject to change. Please contact us for updates regarding your pre-order purchase.
To Apply - please complete the form. Once your application has been processed we will advise whether you qualify.
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